Order Processing
Your order will be processed as soon as possible within standard business hours. We will email you a confirmation once your order has been shipped, including a tracking number.
When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

Shipping to Australia - Please allow a long time frame due to the current Covid situation.

Australia Post       1-3 Working Days        Over $150         FREE
Australia Post       1-3 Working Days        Under $150       $10 AUD

Shipping to the Rest of the World
Australia Post        3-10 Working Days         AUD $35.00

Returns/ Exchange

We want you to be happy with your products. If the item is not suitable you may return or exchange any product purchased online within 30 days of receipt.

Items must be returned unused, unaltered, unwashed and with their original labels.  If possible please return your item in its original packaging.

To return an item via our online store, please contact hello@caravanco.com.au to request a return authorisation.  A representative will contact you with your return authorisation number and shipping instructions. You will receive a confirmation email once your return has been received and processed. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. Please allow suitable time for us to process your request.

 

How Do I Receive a Refund?
Once we have received your item your refund will be processed in the original form of payment within 2 working days. You will be notified via email when this transaction has taken place.

Your banking institution may require additional days to process and post this transaction to your account once they have received the information.

 

Secure Shopping
We accept Visa, Mastercard and all major credit cards. The name that will appear on your statement will be Caravan and Co.

Contact Us
If you have any enquiries please contact hello@caravanco.com.au