Shipping + Returns
Your order will be processed as soon as possible within standard business hours. We will email you a confirmation once your order has been shipped, including a tracking number. Please check your junk email as it may have been sent to your junk mail.
When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.
Shipping to Australia - Please allow a long time frame due to the current Covid situation.
Australia Post 1-3 Working Days Over $150 FREE
Australia Post 1-3 Working Days Under $150 $10 AUD
Shipping to the Rest of the World
Australia Post 3-10 Working Days AUD $35.00
For all enquiries, please contact our customer service team who will be happy to help. Our team are available between 9am -4pm EST Monday - Friday by email: firstname.lastname@example.org or phone: 0423 216 298 during business hours
Returns & Exchange
For full price items
We want you to be happy with your purchase. If the item is not suitable you may return or exchange any full priced item purchased online within 7 days of receipt. Items must be returned unused, unaltered, unworn, unwashed and with their original labels and are deemed saleable. * Please refer to the instruction below for how to return your goods.
For Sale Items
Please choose carefully when purchasing from our online store, refunds will not be issued for sale items. Exchanges or online credit notes will be issued for change of mind or incorrect size. All returns need to be received within 7 days of the delivery date. Refunds will only be considered if the garment is deemed faulty. *Please refer to the instructions provided below for how to return your goods.
TO RETURN AN ITEM:
If you would like to return an item(s), please ensure your item(s) and order adheres to the above terms and then follow the instructions below. To return an item via our online store, please contact email@example.com to request a return authorisation.
1) SUBMIT A RETURN REQUEST:
Within 7 days of placing your order please email firstname.lastname@example.org with your full name, invoice number, and the product you wish to return.
2) WAIT FOR CONFIRMATION:
Once we have received your request, we will notify you of the outcome. We will do our best to get back to you within 24-48 hours of receiving your return request and contact you via phone or email to advise you of the outcome. You will receive a confirmation email once your return has been received and processed.
3) SEND YOU AUTHORISED RETURN:
If your return request is approved - we will ask you to post the item(s) back to our head office in Victoria to be received within 7 days of your request being approved.
Please take care when returning your items and send them in the original packaging. Please send your return via express post (a tracking number is required). We will not accept responsibility for lost or damaged incoming parcels and will not accept parcels received after 10 days. Postage charges are the responsibility of the sender unless the garment is faulty in which case Caravan + Co will cover the return postage. Returns will only be accepted by post and not in person. Unauthorised returns will not be accepted. Authorised returns received after 10 days will not be accepted and will not be eligible for refunds. Please include your original shipping document with details of your return.
WHERE TO SEND YOUR RETURN:
Caravan + CO
PO BOX 577
Exchanges are processed at our head office in Victoria. In the instance that there is a balance owing as a result of the exchange this balance will need to be paid in full to complete the transaction.
Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed, please allow up to 3 business days for the funds to appear back into your account. In the instance where a credit note was the original method of payment - a credit note will be issued. In the instance where a Gift Voucher was the original method of payment - a gift voucher will be issued.
Phone: 0423 216 298.
Our customer service team are available Monday – Friday 9am – 4pm EST
We accept Visa, Mastercard and all major credit cards. The name that will appear on your statement will be Caravan and Co.
If you have any enquiries, please contact email@example.com